Strategi Supervisi Suportif dalam Meningkatkan Kinerja Community Health Worker (CHW): A Scoping Review

Abstract

Background, Community Health Workers (CHWs) play a crucial role in delivering health services, particularly in hard-to-reach areas; however, their performance is often hindered by excessive workloads, limited training, and inadequate supervision, thus supportive supervision is needed to provide guidance, emotional support, and continuous training in a conducive work environment. Objective of this study was to identify effective supportive supervision strategies to improve CHW performance through a scoping review. Methods involved article selection based on the PCC framework (Population: CHWs; Concept: supportive supervision strategies; Context: no geographical limitation), with data searches conducted in PubMed and Scopus databases using relevant Boolean search strings. Screening was performed according to inclusion criteria (relevant keywords, published within the last five years, full text, English language, aligned with PCC) and exclusion criteria (inaccessible, duplicates, or review articles), resulting in six articles analyzed using the PRISMA diagram. Results revealed that effective supportive supervision strategies include needs-based training, provision of motivation and moral support, structured performance monitoring and evaluation, constructive feedback, and strengthened communication and collaboration with stakeholders. The application of these strategies was found to improve CHW productivity, service quality, job satisfaction, and loyalty, while fostering a harmonious and sustainable work environment that ultimately supports the success of community health programs.